Don’t flick switches if you don’t know what they do

The first proper piece of career advice I got was from my Father just before I started my first job.

I was 16 years old, and about to start working as a glass-collector in the local golf club where my Father was an active member.

The Bar Steward, Mr Jones, was a notoriously abrasive man, and I think my Father sensed trouble. Mr Jones was hard work, but he wasn’t the only one: I was an awkward argumentative know-all with all the social skills of a wasp at a picnic.

To him, and to most people I suspect, I looked like I was aloof or arrogant, but actually it was more about my lack of self-confidence and my social clumsiness. My personality is the sort that doesn’t do small talk and doesn’t crave human company for the sake of it, and this means it’s all too easy for me to stumble, as a bull may stumble its way through a china shop, when faced with uncomfortable social settings.


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When people have nothing left to learn

You know when you get asked a question and then three hours later you think of the answer you should have said?

Frustrating, isn’t it?

It drives me nuts.

Not to the point where I want to go on a furious rampage through the city streets, more like I want to write a terse LinkedIn post. Each to their own …

It happened the other day when I was being interviewed for TLDChat about L&D, change management and leadership development. I was asked about what to do when you’ve got a room full of leaders and you get one who thinks they already know everything and have nothing left to learn.

If this happens in real life, I’d know what to do … much as I enjoy working with open-minded professionals who love learning, when you do this sort of thing a lot, you kind of like (in small doses) the awkward buggers who make it harder. I wouldn’t want a room full of them, and would tire if they persisted for the whole session, but now and again it’s fun to test your wits against the tougher cookies.

What I said during the interview was fine, but it was incomplete and vague.

It would be misleading to suggest there’s a secret one-size-fits-all formula that always works, and it is correct that it’s a judgement call where you need to flexibly apply soft skills honed through years of thorny experience, but there is some solid ground beneath our feet here, and there are a series of steps you can take that will increase the likelihood of you being effective.

So this is what I wish I’d said …

Continue reading “When people have nothing left to learn”