What is the most important thing about the training courses you deliver?
Is it that you get good feedback? You get top marks on the happy sheet? The organisation is willing to invite you back for more work?
Probably all of the above, because this is largely how we measure our success.
But it’s not how we succeed.
We succeed when people learn, and more so when they implement that learning and improve their performance, improve the organisation, improve their lives!
People learn stuff when their ideas and assumptions are challenged, when they think differently, when they change something about themselves and the way they deliver within the organisation.
Most of us working in Learning and Development are passionate about this.
We want to change people’s professional lives and improve organisational performance, it’s what gets us out of bed in the morning. We care about the impact we can have and we strive to get better, even to the point of reading a blog post like this one, just in case there’s something we can learn from it.
Yet the way we measure our performance undermines our ability to have that positive impact.